How does it work?
- Prepare your package, create a shipment online, and print out a shipping label.
- Schedule a pickup or drop it off at your convenient post office.
- We will expect your package at our processing and distribution center. Once received, we will check it and repack it if needed.
- We ship your packages to destination countries every week.
Notice! You cannot edit your parcel's content after you paid for its label. If you want to add something in the declaration, feel free to contact us at firstname.lastname@example.org or via online chat
Do I have to print out a shipping label?
See below a USPS shipping label:
How can I schedule a pickup?
Please note, you can't schedule a pickup with UPS.
How is the delivery done?
Delivery to our sorting center (First-mile)
When creating a package online, you can choose USPS or UPS as your first-mile delivery method.
Your package will be at out sorting center for some time, waiting for shipment. It will also be checked for any forbidden contents and repacked if needed. Usually, it takes from one to seven days.
In the majority of countries, you can choose either delivery by a local post office or DHL. All packages from the USA are shipped by air as it's the fastest and high-quality method.
What is the difference between the direct shipment through the USPS/other postal services and the delivery through your company?
How to pay for the shipment?
Do I have to indicate the precise weight of my package at checkout?
How long will it take to deliver my package?
How can I track my package?
The full tracking history for your package with updated statuses and any changes is available to you on the package page in your account. In addition, you can always copy the tracking number and input it to track your package on the carrier's official website.
What about the customs fees, limits, and taxes?
Are there any guarantees?
- Package loss
- Package contents damaged
- Package contents incomplete